Distance contract
The seller of the goods offered in this online store SIA “AGM orthopaedics” Reģ.nr. 42103076971, Riga, Palangas street 5 – 7, LV-1055, on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, conclude the following contract:
The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer’s order.
Delivery and payment procedure
The Buyer orders the goods on this website, indicating the type and quantity of goods ordered. The Buyer has the opportunity to pay for the goods using the payment instruments offered by the Seller, or by paying for the order invoice prepared by the Seller and sent to the Buyer to the e-mail address specified by him. The invoice is issued electronically and is valid without a signature. After successful payment of the order, the Buyer receives an e-mail confirmation of payment and information about the delivery of the goods.
The Seller in the territory of Latvia ensures the delivery of the goods within 5 (five) working days, in some cases within 14 days (if the goods are not in stock at the time of order), from the moment of receipt of payment for the goods. The Seller agrees on the delivery time with the Buyer. Delivery time for delivery outside the territory of Latvia depends on the selected delivery service. When choosing a delivery company “Omniva” or “DPD”, the Buyer receives an order tracking code. Subject to the conditions for the return of goods, the Seller, in cooperation with the delivery service provider, also provides the possibility of a free return of the goods by sending a special return code to the Buyer.
The goods can also be purchased free of charge in the shop of the Seller “Dr. Mertena Korsetes” in Liepaja, Graudu street 46, LV-3401.
Prices for delivery of goods:
The Seller, in cooperation with the delivery service provider Omniva and DPD, ensures the delivery of parcels in the territory of Latvia, while the Buyer chooses to receive the goods in one of the Omniva parcel vending machines and DPD parcel vending machines.
Prices for delivery of Omniva to the points of the network of parcel terminals in the Baltic States.
LV | LT | EE |
For free | For free | For free |
Prices for delivery of “DPD” to Pickup network points in the Baltic States.
LV | LT | EE |
For free | For free | For free |
The Seller, in cooperation with the delivery service provider, also ensures the delivery of the order to the delivery address specified by the Buyer by courier.
Omniva prices for the delivery of courier services in the Baltic States.
LV | LT | EE |
10.00 eur | 10.00 EUR | 10.00 EUR |
“DPD” prices for the delivery of courier services in the Baltic States and Europe.
LV | LT | EE |
7.50 EUR | 9.00 EUR | 9.00 EUR |
The Seller will inform the Buyer about the cost of delivery outside the Baltic States at the time of placing the order – before paying for the order.
The cost of delivery and delivery time depend on the region of delivery and the delivery method chosen by the Buyer. Reliable information on the terms of delivery is provided to the Buyer at the time of placing the order – before payment for the order. If the country chosen by the Buyers as the destination of delivery is located outside the European Union, the Buyer must additionally cover all costs associated with the customs clearance of the goods and the delivery of the goods themselves.
Buyers choose the method of delivery when placing an order.
Right of withdrawal
The Buyer has the right to refuse the Goods within 14 calendar days from the date of receipt of the Goods by sending the Seller a letter of withdrawal to the Seller’s e-mail address: info@drmertensinnovations.com or postal address: the store “Dr. Mertena korsetes”, Graudu Street 46, Liepaja, LV-3401 or by selecting any other method of delivery of the recall letter, informing the Seller in advance about it. Buyer.
The Buyer is obliged to return the goods to the Seller within 7 (seven) days after sending the recall letter. All costs incurred in connection with the return of the goods to the Seller are covered by the Buyer. The goods can be returned using one of the delivery services or personally in the Seller’s store “Dr. Mertena korsetes”, Liepaja, Graudu street 46, LV-3401. The Seller transfers to the buyer the commission (the price at which the goods were purchased) for the returned goods to the buyer to the bank account from which the purchase was made, no later than within three (3) working days after receipt of the goods, if the goods were returned without damage, signs of use, in their original packaging and in the condition in which they were at the time of shipment.
The buyer cannot exercise the right of return (revocation) if:
- The buyer intentionally or unintentionally damaged the ordered goods;
- the ordered goods were produced directly to the Buyer by individual order.
Article 12(6) of the Law on Consumer Protection of the Republic of Latvia states that “the consumer is responsible for maintaining the quality and safety of the goods during the period of exercise of the right of withdrawal”. The Seller reserves the right to refuse the Buyer the right to refuse or withhold a compensation fee in the event of damage to the goods, neglect of the goods during use or non-compliance with the instructions for the instructions, if the original packaging of the goods has been lost or if its packaging is significantly damaged.
Return Guarantee
Any purchased item can be returned within 21 days from the date of purchase, provided that the item is in good condition (undamaged). Once we receive the returned item(s), we will promptly process the refund for the purchase price of the item(s), which will be completed within 10 days. Please note that any shipping charges associated with the original order are non-refundable, and the shipping costs for returned item(s) will not be reimbursed.
Each customer is eligible to use the return option only once for the same product. To initiate a return, kindly send a completed and signed Return Form to the Seller via email at info@drmertensinnovations.com or by mail to the following postal address: Store “Dr. Mertena korsetes”, Graudu iela 46, Liepāja, LV-3401. You may also choose any other suitable method for delivering the return request, with prior notification to the Seller.
For any further inquiries or assistance, please feel free to contact us through the provided contact information.
Cancellation Policy
The Buyer has the right to review and cancel the order immediately by informing the Seller about the cancellation of the order, to call the Seller during working hours by phone +371 20 169 569 or by sending a refusal to the e-mail address specified on the Seller’s website: info@drmertensinnovations.com. Cancellation of the order can be made within one hour from the moment of order confirmation. You must provide the order number that you want to cancel.
Exchange of goods
The purchased product can be exchanged for an identical product of a different size or color, if the original labels and packaging are preserved for the goods. The exchange of goods can be carried out using Omniva or DPD (using a return code) or in person, in the store “Dr. Mertena korsetes”, Liepaja, Graudu street 46, LV-3401, no later than within 14 calendar days after receipt of the goods. If the exchange is not possible immediately, the Seller has the right to exchange within 7 working days from the date of the request.
Data processing
By entering the necessary information at the time of placing the order, the Buyer confirms that he has read the terms and conditions and agrees that the data provided by him are used to ensure that the Seller accepts the Buyer’s order and delivers the goods in accordance with the requirements of the legislation of the Republic of Latvia. By entering the information, the Buyer agrees that notifications related to the processing of the Buyer’s order will be sent to the specified e-mail.
Dispute Resolution Rules
Disputes about the fulfillment of obligations are resolved through negotiations. The Buyer, who is considered a consumer within the meaning of laws and regulations, has the right to use alternative dispute resolution options in accordance with the procedures established by laws and regulations by submitting a written submission to the Seller regarding out-of-court dispute resolution, indicating:
- name, surname, contact information;
- the date of submission of the application;
- the nature of the dispute, the claims and the reasons on which they are based.
Information on out-of-court dispute resolution options and out-of-court dispute resolution agents:
– www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze
– www.ptac.gov.lv/lv/content/stridu-risinasanas-process
